The mtnbke defense of Cyclart I will let sit on its own logic.
If one reads the Colnago saga it does repeat a few details that show up repeatedly:
Their estimates are just that and not accurate enough. Considering they have been in the business 30 years, I would expect better by now.
The recycling and waste disposal fees are not mandated, they are an profit prop. It is only in the last year that there is a modest fee in California on paint.
The charging for work in progress shots especially when "promise" dates have been missed is bad form. In the case of the Colnago I think they were asked for as the trust factor evaporated. With the ease of digital photography and smart phones it takes so little time. I do it for clients and it is not worth the time to bill.
As to the Colnago owner loving the bike, it got sold off at a significant loss. reflection and assessment take time.