If I were to buy a carbon framed bike (I've considered it, C-dale test ride and all) Part of the justification would be the lifetime frame warranty. If in ADDITION to this I bought a lifetime service contract and had this sort of failure I would fully expect the LBS to do the right thing, if not I would hope C-dale would step in. NEITHER have helped the OP and most here are blaming this poor guy, calling him a liar and worse? You've got to be kidding.