Originally Posted by
rpenmanparker
You can't rely on an LBS for anything related to spoke tension and trueness.
Many shops, but not all, have an experienced wheel builder. It's a generalization to say "you can't rely on an LBS" for that when you CAN, as long as you know and trust the mechanics there.
EDIT: But int his specific case, yeah I'd send them back if I was having issues. He's more likely to get it right.