Old 09-25-15, 07:54 AM
  #24  
coachboyd
Boyd Cycling owner
 
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Wit the wheels being older model, the only option is to put new rims on them.
I hate that we have to prepare for the worst that can happen, but if all of a sudden it was known that by damaging your 3 to 4 year old wheel you would get a free upgrade to the newest wheels we could see people purposely damaging their wheels in hopes of getting an upgrade. I am in no way saying that is what happened here, but it has happened to us before. We had a guy who cut every one of his spokes in the middle and claimed the wheels just exploded while sitting in his garage, it was very obvious that had been cut.

We have the warranty to protect the customers, and we do have ways of extending our service after the fact. We've had people who have crashed 4 year old wheels and we have gotten them up and running very inexpensively. There does have to be a limit with timing to everything, we can't take the risk of people damaging stuff on purpose to get a free upgrade 4 years later.
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