I contacted Peter White of Peter White Cycles directly in February of 2015 to arrange the purchase of a Tout Terrain Panamericana (Gold Build). He directed me to the TT site to "configure" the bike. I did so, and returned a list to him with the specific build, and the configuration number that I was given. After two weeks of waiting I contacted him telephonically to find out he had done nothing on my order. It took my fronting $3000.00 (which I had offered on our 1st conversation and that he said would not be necessary) to get his attention and for him to finally order the bike from Germany. I was told it would take a few week to be built and shipped. I again sent Mr. White an exact build request hoping that everything would be completed prior to the frame arriving. Hoping to save assembly time. I had read several reviews that suggested Mr. White was unbearable to work with so I sent another email to his wife Linda detailing everything I wanted on the build. She wrote back assuring me that they would use my build request. I also wrote to TT directly (Christian Buck - chris@tout-terrain.de) and was told I had to use PWC to purchase a TT bike in America. I tried to stay in contact and to make sure Mr. White knew exactly what I wanted on the build through this entire process, him, his wife and staff. Every time I contacted them I was told it would be a few weeks until the frame was received. This happened several times over the next few months. On Aug 19th, 2015 I received an email from Mr. White asking for the 3rd time how much weight would be on the bike so he would spec the wheels. AAAAAHHHhhhhhhhh!!! On August 26, 2015 I received a shipment notice that the bike had been shipped from PWC. I attempted to phone Mr. White only to find he was traveling and would not be reachable for a week. I checked and PWC had charged my credit card an additional $3300.00 without any prior contact or request to do so. I had already arranged for the bike to be shipped to California E-Bike (Mr. Doug Snyder) for further work. Mr. Snyder was supposed to receive a fully assembled bike that should have been TESTED by PWC. What he received was parts, only the wheels had been assembled. This was more than Mr. Snyder had signed on for so it interrupted his build completion. He mounted an electric motor and sent everything on to me. I received all the shipped parts and took them to a local bike shop and am waiting for the final assembly. I say waiting because multiple parts and components were missing and/or not what I had requested. Mr. White not only used different tires than I had request but also different tubes, and wheel liners. There was no chain, the wrong seat post, no brakes to include disc's, rotors or handles. He built the front wheel use a 32 spoke dynamo hub and rim after I specifically asked him to use 36 spoke versions. The hub is covered in scratches as are the rims he provided. No light was sent with the bike and the USB converter "The Plug III" is missing. He did not included a chain tensioner even though the bike requires one to ride. I have attempted to contact TT directly about this purchase and all the problems associated with PWC to no avail. Emails have been sent to (Oliver Romer - oliver@tout-terrain.de) Owner? Manager? Who Knows? I can get no reply directly, maybe a lawyer will have more "luck".

Why would something like this happen? It's my guess that Mr. White is out of his depth in assembling the Panamericana. That coupled with a minimal profit margins when selling Tout Terrain products leads him to shirking ALL his responsibility in assembling and testing one of the most advanced and unique bikes in the world.

When I complained to him directly his response was, "I knew I shouldn't have been working with someone like you." ???? What a customer? Mr. White is not only rude but a cheat. He disregarded what I asked for, provided me with damaged and incorrect parts, or failed to include them at all. He has displayed to total lack of integrity and honesty. When I contacted PWC and questioned the billing I was given a discount and was told they had mistakenly over charged on parts. Further questioning got me another discount which I was told was because I had ordered a complete bike. Odd since I didn't get an entire bike or even a bike that was assembled.

The wheel build will have to be evaluated to see if they need to be properly assembled. I can only assume that Mr. White’s attention to detail is as lacking as his integrity.

My recommendation - Don't use PWC for anything other than warrantee work that he still owes you. At one time his dynamo's may have been acceptable, those days are long over. Shutter Precision and Shimano now make better, lighter and far better looking products that are less expensive.