Im still pretty new to riding again and started out using REI, being a bit intimidated by our two LBS - my older brother has BMX'd for about 25 years and grew up with the guys at our LBS, making the trails and such for our town among other things, so i knew they were all REALLY into it and knew their stuff.

I wanted to learn some on my own and get settled before venturing into one of them, i guess. REI has been great to me though, helping me/doing small things for free even and no doubt they have more to offer when it comes to stock in stores ( i thought).

A few weeks ago i finally went to check them out - starting first with the one my brother loves...now suspecting his loyalty is only because of his friends there, nothing else. I wont be returning.
All the things id read, just on BF, about experiences with their LBS started to give me doubt the other would be any better, and i almost didnt bother. BUT the other one turned out to be amazing - the people were great, the shop was PACKED full of everything (more selection than REI, to my amazement). They sell new and used, and take trade ins as well. And their prices were just slightly, slightly lower than the other LBS and REI. Yet to see if their mechanics hold up, but iv got a feeling they will.

Iv only been to two LBS, but already saw how hit or miss it can be. I understand why people want to/do support their LBS though, and id like to see them stick around. A more personal shopping/repair experience is something id enjoy more.