An indie shop is only as good as it's people; a chain shop is only as good as it's people and it's systems. In theory those systems can make up for some of the weaknesses of it's people, but bring their own problems.
Find a shop with good people, cultivate a relationship, reap the benefits. TANSTAAFL.
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"I had a great ride this morning, except for that part about winding up at work."
Bikes so far: 2011 Felt Z85,
80's Raleigh Sovereign (USA),
91 Bianchi Peregrine,
91 Austro-Daimler Pathfinder,
90's Trek 730 Multitrack, STOLEN:
80 Schwinn Voyageur (Japan)
