Joined: May 2015
Posts: 82
Likes: 37
From: Detroit, MI
Bikes: 02 Cervelo P2K, 07 Cervelo P2SL, 07 Cervelo Soloist, 09 Cervelo RS, 96 Quintana Roo Kilo, 80 Chicago Schwinn Letour, 12 Motobecane Nemesis, 97 Kona AA, 97 Cannondale f700
LBS broke my HED rim, any advice?
I had an older Hed Alps rim with a wired Powertap hub that I was looking to upgrade to a wireless (ANT+). I found a used G3 on Ebay, and dropped the whole thing off to be relaced.
Just got a call from the shop, they broke my rim in the process of relacing the wheel. Is this common? Should I be upset? What would be a reasonable expectation of the shop as far as making it right?
They told me that HED quoted them $600 to replace the rim and lace it all up. I'm not looking to spend that much. Should they be buying me a rim, splitting the cost, offering a replacement?
Any advice/ideas?