Thanks for the suggestions. They took the bike back with zero issues.
I purchased an Electra instead as I know my wife will ride that. They had to order the color that she wanted but that is fine. It was a great experience. I would never take any of my bikes there for repairs because I love my lbs and because it is a pain to get there.
I will continue to shop there but not for bikes as I don't like their brands other than Ghost for a mtb and Scott for road bikes. I am also a Campy fan so I have no interest anyway. They have a great selection of other stuff that we use though. Anyway, if you like their bikes I would recommend it to purchase them there.