Originally Posted by
noglider
I did have one that didn't go into third gear, but I wasn't sure if I should report it, and I didn't know how. I'll look for the wrench button. It might be better just to email the company and tell them the bike number and what malady it has.
Push the button, it's easy. It locks to bike, so it can't be used, so they can retrieve it. They'll send you an email survey asking you what's wrong with the bike.