I didn't get the metal end caps, but I did get the rebuild kit. It was only a few days after I emailed them that it arrived, and they actually shipped US Post instead of UPS or FedEx as I've had other online people do... I had them built back up at my LBS today before work, and they seem to be put together fine (not on a bike yet, so we'll see how they hold up...)
Some thoughts on the rebuild kit:
1) There was a little washer that needed to go between the bearing and the spindle that wasn't in the kit. It's super tiny, and it's kind of amazing the wrench actually found it. He thought it was part of the bearing that disintigrated and didn't put it in the first time.
2) On the inner side of the pedal, there are two rubber stops. One goes inside of the pedal and is white plastic, and is completely inside of the pedal. The other is black and extends from the clip/spring/whatever part over the top of the spindle. I think that it's there to keep stuff from getting in like rain and road grit and whatever. That wasn't in the rebuild kit either, and it also wasn't on the clip part of the pedal. I don't know if it's really needed or not, but it would have been nice to have. The one that I still have on the left pedal comes out and is replaceable. Actually, it looks like it might even thread on.
I'm pretty sure that if I had of known that I needed these peices, and asked for them, then they probably would have been in the rebuild kit. Once I emailed CrankBros, they got back to me in just a couple of hours. Pretty amazing, seeing as how this was my email:
Originally Posted by myEmail
Hi -
About a week and a half ago, I had my right Eggbeater pedal just come apart while I was riding. The springs and pedal body just kind of slid off of the spindle.
It had been creaking for a few days before that, but I didn't notice any play until a couple of hours before it happened. I asked about it over on BikeForums.net and (after making fun of me for not checking it immediatly) said that I should contact you guys about a warranty or a rebuild kit. The pedals are only about 8-9 months old. I bought them this spring at One On One bike shop in Minneapolis, but I don't have the receipt anymore. I wasn't expecting anything to happen to them - they've felt great for a few thousand miles, and I thought that as long as I was lubing them every so often they'd stay that way.
I guess now I know to check that little bolt under the dust cap, too...
Please let me know if there's anything that I can do. I'm using a pair of your Mallets right now (BTW - you guys should really put a 15mm slot on the outer side on those - I almost missed a train from Chicago yesterday because I couldn't get enough leverage with a multitool allen key - it's totally stuck, and the bike just barely fit in the box) but it's a fixie, and I'd really prefer the Eggbeaters.
Thanks,
***
My options were to send them the pedals or rebuild them myself. I figured it was easier just to get the parts, but can't get UPS or FedEX at my house. I replied saying that, and didn't hear how they were going to ship... That had me a little worried, but I figured I'd give it a week or so before emailing again and asking what was up. The kit arrived during that week. I would have done the build myself, but looking through my tools, I didn't have an 8mm socket wrench. Bummer. Especially since the wrenches I know that typically treat me really good at the LBS weren't working, and I had to pay $15 for labor. Still, that's a good price to change an unusable set of pedals into a functioning set of pedals.
All in all, I'm pretty impressed with CrankBros right now. I think that a set of black Candys should be on my Christmas list now...
Anyways, thanks for reading.
Jeremy