Hi everyone. I hope folks are still paying attention to this thread. I could really use some help with the folks at Pelizzoli.

It took them 8.5 months to deliver my bike from first deposit. And when the bike finally arrived, the left rear dropout was bent so badly that my local bike shop (the estimable BicycleSpace in D.C., USA), said the frame was likely cracked, and trying to bend the dropout bike might further damage the frame.

The dropout looks like it was hit by a car, it was bent with such force. I've posted photos below, as well as the box the bike came in, and it was just rattling around in there, wrapped in one layer of bubble tape and a sort of elastic paper.

Pelizzoli has stopped returning my emails. I have been exchanging emails with Simona all this time...and as I said, it took them 8.5 months to deliver the bike. I understand craftsmanship takes time, and this is Italy, but more than once I would not hear from them for a month or more at a time when I asked for updates. It was quite stressful and I feel pretty helpless here.

The bike can't be repaired, and to tell you the truth, I don't think I should have to settle for a refurbished bike even if it could be repaired. Just getting my money back isn't satisfactory either, because I have waited so long for this thing already, and they had $1000 of my money for almost a year.

If someone here can help contact Pelizzoli, or put me in touch with someone who can, I'd greatly appreciate it. Please email me or reply here.