I'm on page 1 and page 418. I need to bookmark this place again and make it a regular!

First off, congrats on the new site and the continued success. I just spent half an hour on your site and I'm impressed, you have just about anything someone on this forum would want. I haven't had the time to get on my e-commerce game the way you have (even your early all black website days), and I'm truly envious.

If these are too personal, just ignore. *begins interview*

My first question is in regards to the site and its now massive inventory. Do you really have every item on your site on hand on a day to day basis? I know being in Cali you can probably get most things in 1 day as standard shipping, and you're close to BTI and QBP distribution centers, which has to be great, and could afford you the option of waiting to order something, until an order is placed, but I saw so many things I know are continuously low stock I wondered if you just had a sizable place for storage you used instead? I remember when you were in MA, that some 725 color/size combos would have a disclaimer that they may need to be ordered, I don't see that around anymore

For shipping larger items, bikes, frames, etc. Do you actually unpack these and show them on the floor and then repack them when sold online? It seems like a PITA so try to keep some in the back already boxed by distributors, but that's not always an option with my <1500sq feet. You guys were online before in store so I imagine you guys have packing and boxing down to a science.

Are you using a POS to track inventory? We've been using square from our inception, and the last shop we were at did lightspeed. They seem more or less the same now. I like the data square gives me on the backend so haven't found a reason to mess with anything else. There's an old shop close to us that's inventory system is "make sure more money comes in than goes out" and it works for them. Always curious how other Small business owners handle it.

Ever had the thought to venture into geared bikes in the shop?

What % of the shop would you say is online versus in store?

How do you guys handle after hours security? I see you have a glass door and big windows. We have the same, we had two break ins with bricks through the door. We put (fashionable?) burglar bars (ugh) on the glass after that, but then our door was kicked in multiple times - so now a night doesn't go by where I'm not checking the camera at 3-4-5am it seems. Your door swings out based on the photos so you have that leg up, but is there anything else you've invested in (besides a basic alarm) that's cost efficient?

*ends interview*