Wow. That looks bad.

Am reading this with some interest because I met with Sr. Pelizzoli in Bergamo several months ago and was measured for a frame. We have some very frank discussions regarding delivery time and issues that had been posted by customers regarding wait time, communication, etc. I was assured that my frame would be ready to ship at the end of January.

Can't help you with your current situation, but wish you well in resolving the problem.