Originally Posted by
seymour1910
So, if you owned a shop you would want employees to turn away business because the bike wasn't bought from you?
Cutting a steerer tube isn't that hard. I don't think the OP should have gone to the bike shop in the first place.
I have no opinion on how the guy runs his bike shop, but I can certainly imagine a scenario where it makes good business sense to provide some customers with better service than others.