Originally Posted by Essex

This company should be treating you the same way as they would a dealer. And the company should understand that a retail client may, or may not react the same way as a dealer. That said - I would do everything the company asks me to do in the interim + not do ANYTHING with the wheel lest they find (ENVE) a reason not to refund you, or replace in totality. At the end of the day the client (if unsatisfied) with product should be able to get a the very least a full replacement wheel.