Originally Posted by
Billy1111
well after having to call them again and having them manually pull the ticket they confirmed that there was something wrong with them.....they are sent back and new ones being built. I will give them a shot, I will then know for myself if they were really worth the coin or not compared to the chinese.
glad to hear!.
Originally Posted by
RoadGuy
Cool your jets.
Slow your roll.
ENVE probably just wants to verify that the wheels are indeed their products and not knock-offs, and that there is in fact a problem with them before going to the time and expense of getting the wheels return for replacement.
Every Manufacturer of quality products is having problems with counterfeit goods. They probably just want to make sure that they own the problem before they fix it.
i guess u didn't read the post where the OP said they looked up the purchase order and history. i don't believe your assumptions on what ENVE was looking to accomplish are correct.
it seems to me like this was just mishandled originally from the get go. If more care was taken by the original person who took the OPS complaint, it would've all been sorted out. if they could've pulled the order after the 2n-3rd call, they couldve done it on the very first.