Originally Posted by
mavpsa
glad to hear!.
i guess u didn't read the post where the OP said they looked up the purchase order and history. i don't believe your assumptions on what ENVE was looking to accomplish are correct.
it seems to me like this was just mishandled originally from the get go. If more care was taken by the original person who took the OPS complaint, it would've all been sorted out. if they could've pulled the order after the 2n-3rd call, they couldve done it on the very first.
I think there's more to the story of how the OP got/bought/ordered the wheels than he is admitting to. Have you been to the ENVE Website? I went there out of curiosity. Funny thing is, there doesn't seem to be anyway to order directly from the company if you are a end-user. Yes, there is a way to contact Customer Support, and there is a warranty registration section, and a way to apply to be a Dealer. But, no prices, no order form, no section where you go to order products directly from the Company, if you are an end-user.
Can you explain to me just how the OP managed to order directly from the Company?
Some people have made a big deal out of how if the Company website is set up to take retail orders, the Company must have a customer service department and a simple procedure for dealing with end-used returns. Not necessarily true if the Company expects the end-user interface to be through authorized dealers.Another Poster is ranting about how someone/people have a right to expect to be treated based on how they spent $3K on a product (wheels), no where did I see where the OP stated what he paid for the wheels. I didn't see anything more than the usual Feel Good Product Website at the ENVE site. Certainly not a site that caters to direct purchases that would have a large standing Customer Service Department, ready and waiting to take care of retail customers.
The ENVE Warranty is very clearly stated on the website. If the OP found a place to order from EVNE directly off the website, then he should have also found the Warranty Terms, that he agreed to when he purchased the wheels. He was under no obligation to purchase the wheels, and he has no right to change the terms of sale after the fact to fit his own idea what what the warranty terms for the purchase should have been.
The OP never stated that ENVE Customer Service looked up the original order and history. Not in those exact words. In the case of a problem with any sales order, researching the original sale to confirm what was sold, and the sales terms would be the start of the warranty process. Not the end. Simply verifying that something was sold is no confirmation that anything was wrong with the product, only an indication that something was sold, and that a return and inspection is justified. A determination of warranty status cannot be made until the product is returned and inspected.