Originally Posted by Christineenglan

I forgot to mention a few things -
My bike was not from either of the recall batches.
I don't understand why Tern have not expressed any interest in examining it in case they need to look at other bikes from the same batch.
I did try to take legal action and that is why Evans did the report and then only offered a refund and £200. I guess it will start to cost me a lot of money if I continue.
I understand that as I live in England then my complaint is with Evans as they were the retailer and not Tern. I think that the situation is different in America and over there Tern is responsible for the quality of their products and can be sued directly in a class action if they are found to be faulty.
My reason for writing today is to possibly help others who have been affected and even injured. I am also very concerned that someone could be killed so I want to do whatever I can to avoid that.
Finally, I still have the bike if anyone is interested as I note from previous commentors that they have handed their broken bikes over to Tern and not got them back.

Originally Posted by linberl

See if you can use social media and get some press attention. It is cheaper than lawyers and can be as effective. Consider a change.org petition, creating a facebook page highlighting the problem, getting people to tweet with a hashtag (#ternbikedanger).
Become enough of a pain, and they might do the right thing.