I bought a Radwagon in February and I am overall very happy with the bike. I use it to commute to work for 6 miles each way with a monster hill and I am setting it up to carry my kids (2 and 3 year olds). I found it reasonably easy to set up (I am no bike mechanic!) but had an initial issue with a bent in transit or defective fork. I emailed the company and sent them some pictures and they were very responsive sending me a new fork on the mail.