View Single Post
Old 06-14-16 | 01:05 PM
  #1  
shreksur
Senior Member
 
Joined: Oct 2014
Posts: 97
Likes: 0

Bikes: Surly Pacer, Felt Brougham

Ordering a Surly Steamroller framset

Wondering if anyone has had the same experience:

I ordered a Surly Steamroller frame set from my LBS toward the end of April. I was told at that time it would be available June 1. As a newbie to the ordering process involved with purchasing a new frame set, 5 weeks seemed a bit long to wait for a bike frame, but I went with it. When I went to my LBS toward the end of May, I was told the date was now June 21. I called Surly directly and was told that could very well be a tentative date and early July was entirely possible.

Am I out of line, or is waiting over 2 months for a bike frame just a bit ridiculous? When I spoke with Surly I was told they had no way to track a shipment, which I find unbelievable. Is this the way of it in the cycling world, the consumer should not expect any sort of firm date? Money has been paid, but the consumer should not have any expectations regarding a delivery date for receiving his purchase? I know they come from Taiwan, but somebody has to put it on a ship and record when that occurred. Or am I wrong?

Just a bit PO'ed right now. I would love to hear from anyone with previous experience who could offer some insight.

Thanks for allowing me to vent!
shreksur is offline  
Reply