My LBS actually started as a website before they had any brick and mortar locations (now there are two). It's nice because I can make an order online and it's at the store from their warehouse the next day. They also happen to sponsor my club so I get 20% off any purchase (except bikes and labor). I really would love to go to the LBS that's right down the road from me but they give me the same crap you talked about, I actually pulled a bike from there the last time and took it to the other shop. I don't mind waiting but tell me 2 weeks if you think it will be 1...what do they say, "under promise, and over deliver".