I've always received exactly what I've ordered from Jenson. I've ordered stuff without boxes before at a substantial discounts that come without factory packaging in bags but has always been in the item description before I purchase. Says something like item does not include packaging or has been taken off a new bike, something to that effect. If you received the wrong stuff, just call them up and I'm sure they'll straighten it out. They were probably just getting rid of some dated bulk tubes they had laying around?