View Single Post
Old 12-08-05, 01:26 AM
Junior Member
Join Date: Dec 2005
Posts: 5
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
UPS damaged bike - advice?

Hello fellow cyclists,

I recently sold a 2004 Stumpjumper on ebay. I took the bike to a local bike shop for packing and shipping. They packed and shipped it for about $55 using UPS. It was spotless when I dropped it off.

When the buyer received the bike there was a 2 inch dent/gash in the down tube. The buyer sent me a picture of the damage. I can only assume that it was damaged by UPS during shipment. It was insured for $700. I have contacted the bike shop and they said UPS is pretty good about handling insured damage claims.

The buyer wants to ship it back to me and get a refund. I think that is a reasonable solution but I'm worried that UPS will try to get off without paying.

Anybody had a similar experience or dealt with UPS damage claims for insured packages?


Jeff from Houston
JBull is offline