Thule is sending me a check to cover the bike repairs and a new rack. Process was pretty hassle free. I exchanged a couple of emails, sent a few pics and a repair estimate. That's it. I did ask if the new Apex 5 still has 1.25" post with 2" adapter. Per Thule, "It’s still a 1.25” with the adapter, though the design and materials have changed so that this no longer happens."

I'll post again when I get it. But I'm very happy with how smooth and easy the process has been so far.