Oh, I always carry a website printout of the policies. It's saved me more than once, but it's also been stretched beyond belief to be construed differently. Continental Airlines agent once looked at my printout then told me what was in the required box did not matter, it was the oversize of the box (standard cardboard bike box) which conveniently cost more than the bike fee stated on the printout. I have other examples, but would prefer not to derail this thread from its original purpose of current Lufthansa practice.
Originally Posted by
jefnvk
Can't help on the question, just with the general advice that whenever I am traveling and possibly foresee a luggage issue, I prefer to have a printout of the luggage policies from the day I purchased my tickets. Only had an issue once, many years back, and having the paper in front of me to point at instead of tossing out vague "but I saw it on the website" (especially since this was 8 years back in a country where the internet wasn't yet completely integrated into society) saved me $50 or so.