Originally Posted by
JohnDThompson
Absent any cracks or failed joints, bent rear stays seldom justify dumping a steel frame. If they're out of alignment, you should be able to cold-set them back into alignment without problems.
I suspect they'd prefer to sell you a new frame.
The last point is a fair assumption but they don't actually sell bikes so the only thing in it for them is if I bought a replacement frame and they moved all the components over...