That's a bummer. Blackburn went through a lot of changes in the last couple of years, with their product line, branding, etc.

I almost signed up to be one of their product ambassadors but I was put off by the exclusivity agreement, it seemed like they were just looking for people to populate their instagram hashtags. But who isn't? #maxthecyclist


On the opposite end of the spectrum, I got an Old Man Mountain Phat Sherpa for my Pugsley for my recent Iceland trip. After one email, they found the correct mounting hardware for me and sent me an invoice, eliminating any hassle with a strange frame like a Pugsley.

Well, just last week, I emailed them asking if my rear rack will work as a front rack with different mounting hardware, and I agreed to an invoice the following day. Yesterday, the hardware arrived and it works perfectly with my fork. So, now I am using that same rack as a front rack.

Well-designed product, and more importantly, top-notch customer service. Good stuff!