Originally Posted by
rms13
REI policy is make all customers happy especially if they are members. Most people who bring something that old back are members and they usually give them store credit. The official policy is 100% satisfaction. If you are not happy within a year you have right to return it. It's not 1 year if it breaks or defective, its 100% satisfaction. And returns get resold at the used gear sales which is one of the biggest perks for members.
And everyone has to realize that REI's policy is nothing more than marketing, founded by some business sense probably established by some quants who also develop actuarial tables for insurance companies. Their policy doesn't derive out of some form of beneficent altruism.