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Old 10-03-16 | 09:59 AM
  #30  
Hiro11
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Joined: Jun 2010
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At $40, I would just keep it.

I have a related story. LL Bean has a lifetime, no questions asked warranty on everything they sell. Also, they mean it: you can return anything at any time for a full refund or replacement. Two years ago, my wife bought me a ~$300 GoreTex shell from them. The shell never fit right but I used it occasionally for one winter as I liked the color (!) and figured I could deal with it. Last winter I got fed up and brought the jacket back to see if they could do anything. I was immediately offered a full refund which I promptly plowed back into a sweet pair of boots. I felt kind of bad about this as it had been a full year but then I realized that LL Bean has earned my undying loyalty because of this service. It makes good business sense.
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