I'm not used to seeing year long much less open ended return policies. I'm used to 30 days as the standard. Even amazon, renowned for it's customer service, is 30 days, and unless there is a defect or seller error, you still pay return shipping with the return. This seems to be SOP.

I was curious about how people interpreted and actually used the policy from REI. Based on what people are saying, even the 1 year policy may not be enforced by REI, which seems astounding to me.