Thread: Warranty Issues
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Old 03-20-03 | 09:43 PM
  #8  
a2psyklnut
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Joined: Mar 2000
Posts: 7,963
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From: Parrish, FL

Bikes: Lots

As a bike shop employee, I'm not going to jump on the "how to get my bike warrantied" bandwagon.

If you're launching off 10 drops repeatedly on ANY bike, that's not covered under warranty anyways. The warranty only AND SHOULD ONLY cover defects during production. Abuse is the fault and responsibility of the rider. I broke my frame, guess what I sent it in and told them it wasn't a warranty issue, and I just wanted it repaired from the factory. They were amazed I was honest and ended up sending me a new frame for a fraction of the cost of a new one (even cheaper than wholesale prices). They said it would cost more to fix a frame than to replace it, and it'd only ever be a repaired bike and could never be "good as new".

I guess what I'm trying to say, "if you ride hard, expect to break stuff. It's part of the wicked game we play. Don't give the manuf. the old "JRA" story. They know it's b.s. and so do you. Just fess up and buy another frame".

It may seem harsh to say that, but it's not the manuf. fault you broke your bike. Also, guess who pays for all those warrantied frames? You do, the next time you buy another bike. Notice the cost of new frames these days? Wow, I'm sure it doesn't cost them that much to make them. But I'm sure it cost the co. plenty in overhead and amount of warranty claims to keep selling them!

Rant over!

Get the BIG HIT, it's sweet, it's strong and it'll probably outlast you! By the time you break it (if you ever do) you'll want a new style frame anyways!

L8R
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