Originally Posted by
tetonrider
called... who?
i can assure you that people care, but one guy reporting a wheel came out of some dropouts of a bike that's been on the market >5 years is not likely to make waves. even though you say it is a bigger issue, logic dictates it's not.
reporting the same issue on a new bike? well, i can tell you first-hand that it attracts a bunch of attention, and people there care VERY much.
try reporting an issue to any company of reasonable size within any industry. i've reported issues to apple (and have had phone calls from engineers to resolve). the fact that many thousands of people are not dremeling their Venges says something.
again, i bet you do have some sort of issue, but i'd also bet it's 3-std dev terrain.
just my guess, though.
On the market >5 years and I have seen year to year model changes. It would not surprise me if one year they changed the dropout angle or decided to harden the steel plates. The issue here is not about caring. It is about a poor system for getting feedback. I's expect Samsung had trouble believing phone asploded too, but I know they track trouble tickets - because I have called them. Anyway....
I called the number listed
Specialized recalls Venge ViAS rim-brake bikes | Cyclingnews.com I called Oct 15, 2016 800-722-4423 9:47AM PDT and went through the support menu and got to consumer support. I did not get the support person's name but they said they had never heard of it and said I needed to go through my dealer, which is what I recalled doing 9 months ago.
Wed, May 6, 2015 I called and spoke with Tyler 408 799-6229 x7743 who said he had never heard of it and sent me to my dealer. I continued from there. However then I gave up. The issue is gone, because I took a file to it. So I'm not interested in going through a bunch of work for history or a legal case, just the "never heard of it" is because they apparently do not record call-in issues - or their dealers don't. Tyler heard of it. So did the bike shop and they have serial numbers. Nothing happened and yesterday - they had never heard of it.