Originally Posted by
TimothyH
Very disappointed with the quality of the SportCrafters product.
The bearings on one of the drums are not pressed correctly. This causes the drum to sit too far to one side so that the end cap retention screw hits the frame and the drum will not spin. The end cap retention screw on the same drum is cross threaded and there is debris rattling around inside the roller.
The correctly pressed bearing is on the right.
Cross threaded retention screw hitting the frame...
https://www.youtube.com/watch?v=LOqUtaTVt-E
-Tim-
You ordered from Comp Cyclist?
They might have sent you an "as new" return. Something fishy going on there or shipping damage, although that cross threaded screw is an assembly issue.
Nevertheless, that sucks. If the issue is just that drum instead of sending the entire set back I'd just forward those photos and videos...they should send a replacement no questions asked.