Originally Posted by 661
Is that so? Give me another example of the, "many other companies in the industry" that go to such lengths to insulate themselves from the end-user? This is a first for me.
While you're at it... please enlighten me as to this magic called "Northvale" that renders covert customer non-service operations reachable in only 12 seconds - albeit at my expense.
Then tell me why I should have too...
To answer your specific question... I'm trying to determine the proper replacement seatpost size for a '00 Dakar Sport LE. I ordered a 28.6 Thomson that does not fit despite the fact that my digital calipers indicate it to be the closest option. Jamis dealers in the Southwest are scarcer than hen's-teeth and I seriously doubt they're going to give me the time of day -- by phone -- for a bike this old.. that I didn't buy from them.. for a seatpost sale that they will not make.
With all respect... I won't lighten up. When I drop $800 on product, I expect more.
Sure, i'll do that in one word "COLNAGO", their information is impossible to get, yet people still love them. Companies want questions referred through their dealers. A seat post question doesn't need a corporate response. What is your city and zip code and we'll give you dealers near you who sell Jamis.