Old 03-24-17, 10:46 AM
  #8  
ThorUSA
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Location: Olney Illinois USA
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Originally Posted by EdEllis
Hi. I purchased a Tern Link in December 2016. About 2 weeks ago the frame became wobbly. I noticed that one of the two frame hinge center bolts had sheared. Half of the bolt in the frame the other on the floor..
I took it back to the the dealers, who in turn called the suppliers. The suppliers Palegon in the UK wanted nothing to do with it. The dealer took it to a work shop and had the bolt drilled out, but in so doing stripped the thread.
Tern did not respond apparently.
I insisted on my money back. Nobody would offer any technical reason why the bolt failed, nor would they offer any guarantee that that the other bolt would not fail, nor that the repair wouldn't fail either.
Dealer did his best.
Tern support and their supply network. Very Poor.

As for the bike until then it was a great round town commuter bike.

By the way I live in Dublin Ireland.

Hope nobody else has experienced this failure. Could have been quite serious if it had collapsed in heavy city traffic.

Ed
Ed .... you will be contacted by a Tern representative shortly and you will get a new bike.
Give them a couple days as they are all on the Taiwan Trade show


Thor
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