Hi Ed,

I am sorry you are having problems with service on your Tern Bicycle.

Your email to the Tern contact email address dated 21st March is already subject of an internal correspondence at Tern to try to find a way of resolving how to handle your case during the interim period between the old distributor (Paligap) and the new distributor (Moore Large), who has only just been appointed.

I am away in Taiwan for the Taipei show and wont be back in the office till Wednesday.
If we haven't already contacted you directly by then, please contact me by email.
(I don't normally monitor this forum, and have logged on because Thor and Tern HQ have brought this to my urgent attention.)

You can email me at "mark . bickerton @ Ternbicycles . com" (no spaces)

Best regards,

Mark Bickerton

P.S. I will email this response directly to you as well.