Originally Posted by
AlexCyclistRoch
Then you are going to the wrong places. ANY bike mechanic that knows his head from his @$$ knows Phil Wood. You must be going to a 'bike boutique' store.
The LBS mechanics may "know" of Phil Wood but I'd be quite surprised if many shops sell them or have the special tools needed to service them. The "Boutique" bike shop is more likely to have the tools than the neighborhood Trek or Cannondale dealer.