Originally Posted by FlashBazbo

Amazing. 5 pages because the OP (1) refused to register the product and (2) refused to snap and send a couple photos? And he's blaming ENVE********** (Does he blame his mom for wetting himself when he refuses to unzip his pants?)

In the last year, I have asked ENVE customer service a couple questions about products I bought from them. I never thought or claimed that they were defective -- they just weren't performing quite as I expected. I had questions and wanted to see if ENVE had suggestions for working around the issues. (Maybe I was doing something wrong?) Instead of work-arounds, they immediately treated both situations as "warranty" claims even though their products were not defective. Yes, I had registered the products. And yes, they sent a call tag and I had to ship the wheelset to them for upgraded spokes. But ENVE handled both situations at zero cost to me, did it promptly and without bother, and did it perfectly -- and I never asked (or expected) them to do anything.

I suspect the story would have been different had I considered a 2-minute online product registration to be too much bother.