I just learned about this and as we are about to buy a new bike for my wife, have some quick questions.

Does the bike shop building the bike (in our case Surly LHT) always do this?

If so, how do they decide at what height to cut? I have a LHT and the shop never measured me.

Shouldn't we tell the guy to NOT cut so that we can adjust the height of the handlebars later to find the most comfortable position?

Cheers

Waddo