Originally Posted by
Mack3601
Yes, that is what everyone on this bikeforums.net says. There isn't another shop that is within what consider to be acceptable driving distance (not for regular maintenance anyway).
I have registered a complaint with the LBS, Specialized (twice now) and will soon ask to speak to the owner of the LBS (he owns two of them and the one he works at is not local).
I will also take the bicycle into another store soon.
Definately follow thru, especially with Specialized. If they have a dealer who is rooking his customers with their bikes, they will probably want to know that.
I hope you get some resolution and a new bike or at least all the repair costs you've paid.