Originally Posted by
mtb_addict
To be fair to LBS, they can probably tell the moment I walk into the door that I'm not their type of customer.
I was wearing an worn out tee shirt for fixing my bike...with grease on my fingernails...and I was asking for a single speed chain and some cables...all signs that I'm not the type to spend big bucks on a new bike...I don't blame 'em for not giving me the same service as the guy who is drooling over a CF bike.
But regardless of how much you think the customer is going to spend, it's just good customer service to treat every customer like they're a big spender. Even if they don't drop a bundle then, they might later and likely will tell someone else who will about how well they were treated.