Originally Posted by
faulker479
Was the person you spoke with the owner of the shop?
If not, did you talk to the owner of the shop so he/she could address the issue with the employee?
If not, how will they know that something is wrong?
Makes this rant seem pointless if you don't let them know there is a problem.
What do you do when the owner is the arrogant / cocky one? Not my words either - several reviews of one local shop mention his faults. Nice guy most of the time but he makes some remarks that can easily be taken badly. I use his shop for minor repairs but that's it.