Originally Posted by
Mark Bickerton
Hi Alex,
I am sorry to hear that you are disappointed in your Tern bike and the service you have had.
If you think I can be of any help please email me directly and I will do what I can.
My email is "mark . bickerton @ ternbicycles . com" (no spaces)
Thanks
Mark Bickerton
UK Representation for Tern Bicycles
Mark, this isn't the first time you have stepped up to the plate to make things right and I have to say I am impressed. We need more people like you in this business.