Ha yes, those LBS do hate the internet bikes. My first bike I bought from BikesDirect and took to LBS to tune, a year or so later I sold that (got all my money back!) and bought more advanced one from them, tuned it myself saving myself the LBS fee and bad attitude. I would recommend them just know that if there's any problems you have to mail it back to them, not as convenient as just taking to your LBS.