I didn't realize you were in bike manufacturing!
I'm not, so I don't know how design flaws are evaluated or recalls are instituted. But I tend to think the best of people, so I'll continue to think that, awful, awkward and embarrassing as this must have been for Tern, it was handled appropriately. I've also noticed that recalls of bikes and bike parts are not particularly rare, and I suspect they are more the result of human error than willful disregard for the well-being of others.
I'm also not interested in more gratuitous "Tern-bashing".
Cheers,
Steve