My last (probably ever) LBS experience: asked for replacement hub bearings (a half hour job at best given that these were cup and cone hubs) on a set of wheels. Two weeks later, the wheels were handed over to me completely destroyed (out of true, bladed spokes twisted like corkscrews). No explanation for why they even messed with the spokes was offered. The wheels never should have been returned to me in this condition in the first place. I didn't notice until I got home, then I had to trek (lol) back to the store. Upon complaining, they promptly agreed to completely rebuild both wheels. That's good, however this took them no less than entire month. They then forgot to refund me for the original repair cost as promised. Wheels still aren't quite the same. This is fairly typical of my LBS experiences.