Paying for Specialized Warranty service??
It seems odd to have a $200 bill for warranty work. I know there are many of you that work in shops that can give me some inf.o to clarify this.
I have an electric bike store myself, but I dont carry Specialized, but my Turbo S crapped out with a motor problem.
I took it to a local Specialized dealer (not the one I bought it from) to have them take a look at it. A number of STUPID service errors occurred, but they finally did ride it enough to have the system shut down. They tried to give it back at first saying there was nothing wrong with it but never asking why I even brought it in!
First communication was proof of purchase. No problem. Confirmed a 2 year warranty. Wait another 2 weeks and get a message about the work being done for $200. Called Specialized and they said they only warranty parts and the dealer can charge whatever they want for labor. Diagnosis and installing a wheel shouldnt be $200!
How might this problem work at your shop?
-SP