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Join Date: Feb 2012
Location: Rochester, NY
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Bikes: Stewart S&S coupled sport tourer, Stewart Sunday light, Stewart Commuting, Stewart Touring, Co Motion Tandem, Stewart 3-Spd, Stewart Track, Fuji Finest, Mongoose Tomac ATB, GT Bravado ATB, JCP Folder, Stewart 650B ATB
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Manufacturer's liability is generally limited to parts only. The shop and customer's relationship is where labor is at play. Sometimes the shop will get a labor credit from the manufacturer but this is the uncommon and never enough to truly cover the overhead to handle a warranty situation.
The real slip in this situation is the lack of prior to doing the work communication, clear discussion of the costs involved. Andy.