Originally Posted by
Andrew R Stewart
While I didn't use the "free warranty service labor" in any published ads I did have it in my posted shop policies. I offered free labor on any warranty service as well as on any service in the first year (and I built a number of wheels under this policy at NC labor).
I might be very willing to point out that many of my customers and members of this list don't feel the LBS's pain of running a business that's many time their passion too. But I also have my eyes open about the cost of customer retention. Like many situations there are more then two sides and all have god on their side
. Andy
Do you offer this to customers who didn't buy their bike from your shop, or just as long as it's a brand your shop represents, it's ok?
What do I know, but my impression is that the LBS pain out there is mostly caused by any lack of clout they have with the manufacturer/distributor duo. I've thought LBS shop owners should form a consortium buying group or regional groups.